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Shipping Policy

Shipment Processing Time 

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends and holidays. 

If we are experiencing an unexpectedly high volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If by any chance, there is a significant delay in the shipment of your order, we will contact you via email. 

Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur and we can’t guarantee shipping times. Delivery estimates: - US/Canada 7-10 business days - UK 7-10 business days - EU 7-10 business days - South America 10-15 business days estimate - Africa 10-15 business days estimate - Australia 10-15 business days estimate - Asia 10-15 business days estimate - New Zealand business days estimate

 Shipment Confirmation and Order Tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be activated within 24 hours. 

Customs, Duties and Taxes 

Alwan24.com  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If a package is returned to us due to unpaid customs, taxes or undeliverable, we will refund the cost of the product and retain the shipping charges. We will allow one free resend if the package was returned to sender. However, if it gets sent back to us a second time, we will retain the shipping fee incurred. For a 3rd attempt, an invoice will be sent with the shipping price. (Applies to international and domestic orders) 

Damages 

If you receive damaged merchandise, please take a picture and email us the picture at SUPPORT E-MAIL support@alwan24.com right away. We will only replace damaged goods within 24 hours of a 

‘D eliv e r e d’ s t a t u s. Ple a s e n o t e o u r R e f u n d P olic y.